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th{padding:var(--space-4);font-size:var(--font-size-small);font-weight:var(--font-weight-semibold);color:var(--color-ink);border-bottom:2px solid var(--color-border-strong);background:var(--color-slate-50);white-space:nowrap}.table td{padding:var(--space-4);font-size:var(--font-size-label);color:var(--color-ink);border-bottom:1px solid var(--color-border);vertical-align:middle}.table tbody tr:nth-child(2n){background-color:var(--color-zebra)}.table tbody tr{transition:background-color var(--transition-fast)}.table tbody tr:hover{background-color:var(--color-surface-hover)}.table tbody tr:last-child td{border-bottom:none}.sr-only{clip:rect(0, 0, 0, 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var(--color-border);gap:var(--space-3);flex-direction:column;align-items:center;display:flex}.account-suspended__demo p{font-size:var(--font-size-small);color:var(--color-muted-light)}.notif-panel{background:var(--color-bg);border-left:1px solid var(--color-border);z-index:40;width:380px;max-width:100vw;animation:slideIn var(--transition-normal);box-shadow:var(--shadow-lg);flex-direction:column;display:flex;position:fixed;top:0;bottom:0;right:0}@keyframes slideIn{0%{transform:translate(100%)}to{transform:translate(0)}}.notif-panel__header{padding:var(--space-4) var(--space-4);border-bottom:1px solid 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0/.1);flex-direction:column;display:flex;position:fixed;overflow:hidden}.app-layout--collapsed .sidebar{width:var(--sidebar-collapsed)}.sidebar__header{padding:var(--space-4);border-bottom:1px solid oklch(100% 0 0/.1);justify-content:space-between;align-items:center;display:flex}.app-layout--collapsed .sidebar__header{padding:var(--space-3) 0;gap:var(--space-3);flex-direction:column}.sidebar__logo{align-items:center;gap:var(--space-3);min-width:0;display:flex}.sidebar__logo-icon{border-radius:var(--radius-md);width:36px;height:36px;color:var(--color-sidebar-bg);font-weight:var(--font-weight-bold);font-size:var(--font-size-label);background:#fff;flex-shrink:0;justify-content:center;align-items:center;display:flex;box-shadow:0 4px 12px oklch(0% 0 0/.1)}.sidebar__logo-text{flex-direction:column;min-width:0;display:flex}.sidebar__logo-title{font-size:var(--font-size-label);font-weight:var(--font-weight-semibold);white-space:nowrap}.sidebar__logo-subtitle{font-size:var(--font-size-small);color:var(--color-sidebar-muted);white-space:nowrap}.sidebar__toggle{color:var(--color-sidebar-muted);padding:var(--space-1);border-radius:var(--radius-sm);transition:color var(--transition-fast), background var(--transition-fast)}.sidebar__toggle:hover{color:var(--color-sidebar-ink);background:var(--color-sidebar-hover)}.sidebar__nav{padding:var(--space-3) var(--space-2);flex-direction:column;flex:1;gap:2px;display:flex}.sidebar__link{align-items:center;gap:var(--space-3);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);color:var(--color-sidebar-muted);font-size:var(--font-size-label);font-weight:var(--font-weight-medium);transition:color var(--transition-fast), background var(--transition-fast);white-space:nowrap;text-decoration:none;display:flex}.sidebar__link:hover{color:var(--color-sidebar-ink);background:var(--color-sidebar-hover);text-decoration:none}.sidebar__link--active{color:#fff;background:var(--color-sidebar-hover);position:relative}.sidebar__link--active:before{content:"";border-radius:0 var(--radius-sm) var(--radius-sm) 0;background:#fff;width:3px;position:absolute;top:10%;bottom:10%;left:0}.sidebar__link--active:hover{background:var(--color-sidebar-hover)}.sidebar__footer{padding:var(--space-3);border-top:1px solid oklch(100% 0 0/.1)}.sidebar__role-switch{position:relative}.sidebar__role-btn{align-items:center;gap:var(--space-2);width:100%;padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);color:var(--color-sidebar-muted);font-size:var(--font-size-small);transition:background var(--transition-fast), color 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var(--transition-fast);position:relative}.topbar__notif-btn:hover{color:var(--color-ink);background:var(--color-surface)}.topbar__notif-badge{border-radius:var(--radius-full);background:var(--color-red);color:#fff;min-width:18px;height:18px;font-size:.6875rem;font-weight:var(--font-weight-semibold);justify-content:center;align-items:center;padding:0 5px;line-height:1;display:flex;position:absolute;top:2px;right:2px}.topbar__user{align-items:center;gap:var(--space-2);cursor:pointer;padding:var(--space-1) var(--space-2);border-radius:var(--radius-md);transition:background var(--transition-fast);display:flex}.topbar__user:hover{background:var(--color-surface)}.topbar__avatar{border-radius:var(--radius-full);background:var(--color-primary);color:#fff;width:32px;height:32px;font-weight:var(--font-weight-semibold);font-size:var(--font-size-label);justify-content:center;align-items:center;display:flex}.topbar__user-info{flex-direction:column;display:flex}.topbar__user-name{font-size:var(--font-size-label);font-weight:var(--font-weight-medium);color:var(--color-ink);line-height:1.2}.topbar__user-role{font-size:var(--font-size-small);color:var(--color-muted);line-height:1.2}.content{padding:var(--space-8);max-width:var(--content-max-width);flex:1;width:100%;margin:0 auto}.bottom-nav{background:var(--color-surface);-webkit-backdrop-filter:blur(16px);border-top:1px solid var(--color-border);z-index:40;padding-bottom:env(safe-area-inset-bottom);display:none;position:fixed;bottom:0;left:0;right:0}.bottom-nav__item{padding:var(--space-2);color:var(--color-muted);transition:color var(--transition-fast);flex-direction:column;flex:1;justify-content:center;align-items:center;gap:4px;min-width:0;text-decoration:none;display:flex}.bottom-nav__item span{font-size:.625rem;font-weight:var(--font-weight-medium);white-space:nowrap;text-overflow:ellipsis;max-width:100%;overflow:hidden}.bottom-nav__item:hover{color:var(--color-ink)}.bottom-nav__item--active{color:var(--color-primary)}.overlay{z-index:30;animation:fadeIn var(--transition-fast);background:oklch(10% 0 0/.3);position:fixed;inset:0}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.support-banner{justify-content:center;align-items:center;gap:var(--space-2);padding:var(--space-3) 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(width<=900px){.ticket-detail__layout{grid-template-columns:1fr}}.detail-section{background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius-lg);overflow:hidden}.detail-section__title{font-size:var(--font-size-title);font-weight:var(--font-weight-semibold);padding:var(--space-4) var(--space-5);border-bottom:1px solid var(--color-border)}.detail-section__content{padding:var(--space-5)}.ticket-description{font-size:var(--font-size-body);line-height:var(--line-height-loose);color:var(--color-ink);white-space:pre-wrap;max-width:65ch}.attachment-list{gap:var(--space-1);margin-top:var(--space-4);padding-top:var(--space-4);border-top:1px solid var(--color-border);flex-direction:column;display:flex}.attachment-item{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);background:var(--color-surface);font-size:var(--font-size-small);color:var(--color-primary);display:flex}.attachment-item__size{color:var(--color-muted);margin-left:auto}.timeline{padding:var(--space-5);flex-direction:column;display:flex}.timeline-item{gap:var(--space-3);min-height:48px;display:flex}.timeline-item__marker{flex-direction:column;flex-shrink:0;align-items:center;width:16px;display:flex}.timeline-item__dot{background:var(--color-border-strong);border:2px solid var(--color-bg);z-index:1;border-radius:50%;flex-shrink:0;width:10px;height:10px}.timeline-item--current .timeline-item__dot{background:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-light)}.timeline-item__line{background:var(--color-border);flex:1;width:2px;margin:2px 0}.timeline-item__body{padding-bottom:var(--space-4);flex-direction:column;gap:2px;display:flex}.timeline-item__header{align-items:center;gap:var(--space-2);display:flex}.timeline-item__time,.timeline-item__author{font-size:var(--font-size-small);color:var(--color-muted)}.timeline-item__note{font-size:var(--font-size-label);color:var(--color-ink);margin-top:2px}.comments{padding:var(--space-5);gap:var(--space-4);flex-direction:column;display:flex}.comments__empty{text-align:center;color:var(--color-muted);padding:var(--space-4);font-size:var(--font-size-label)}.comment{gap:var(--space-3);display:flex}.comment__avatar{border-radius:var(--radius-full);background:var(--color-surface);width:32px;height:32px;color:var(--color-muted);font-weight:var(--font-weight-semibold);font-size:var(--font-size-small);flex-shrink:0;justify-content:center;align-items:center;display:flex}.comment--own .comment__avatar{background:var(--color-primary-light);color:var(--color-primary)}.comment__body{gap:var(--space-1);flex-direction:column;flex:1;display:flex}.comment__meta{align-items:center;gap:var(--space-2);display:flex}.comment__author{font-size:var(--font-size-label);font-weight:var(--font-weight-semibold);color:var(--color-ink)}.comment__role{font-size:var(--font-size-small);color:var(--color-muted);padding:1px var(--space-2);background:var(--color-surface);border-radius:var(--radius-full)}.comment__time{font-size:var(--font-size-small);color:var(--color-muted-light)}.comment__text{font-size:var(--font-size-body);line-height:var(--line-height-relaxed);color:var(--color-ink);white-space:pre-wrap}.comment-input{gap:var(--space-3);padding-top:var(--space-4);border-top:1px solid var(--color-border);display:flex}.comment-input__avatar{border-radius:var(--radius-full);background:var(--color-primary);color:#fff;width:32px;height:32px;font-weight:var(--font-weight-semibold);font-size:var(--font-size-small);flex-shrink:0;justify-content:center;align-items:center;display:flex}.comment-input__field{gap:var(--space-2);flex:1;align-items:flex-end;display:flex}.comment-input__textarea{padding:var(--space-3);border:1px solid var(--color-border);border-radius:var(--radius-md);font-size:var(--font-size-label);resize:none;min-height:40px;transition:border-color var(--transition-fast);flex:1}.comment-input__textarea:focus{border-color:var(--color-primary);box-shadow:var(--shadow-focus);outline:none}.comment-input__send{padding:var(--space-2);border-radius:var(--radius-md);color:#fff;background:var(--color-primary);transition:background var(--transition-fast);flex-shrink:0}.comment-input__send:hover:not(:disabled){background:var(--color-primary-hover)}.comment-input__send:disabled{opacity:.4;cursor:not-allowed}.ticket-detail__sidebar{gap:var(--space-4);flex-direction:column;display:flex}.sidebar-card{background:var(--color-bg);border:1px solid var(--color-border);border-radius:var(--radius-lg);overflow:hidden}.sidebar-card--success{border-color:var(--color-green);background:var(--color-green-light)}.sidebar-card__title{align-items:center;gap:var(--space-2);padding:var(--space-3) var(--space-4);font-size:var(--font-size-label);font-weight:var(--font-weight-semibold);border-bottom:1px solid var(--color-border);display:flex}.sidebar-card--success .sidebar-card__title{border-color:color-mix(in srgb, var(--color-green) 30%, transparent)}.sidebar-card__body{padding:var(--space-4);gap:var(--space-3);flex-direction:column;display:flex}.sidebar-card__text{padding:var(--space-3) var(--space-4);font-size:var(--font-size-label);line-height:var(--line-height-relaxed)}.sidebar-card__divider{background:var(--color-border);height:1px}.sidebar-card__actions{gap:var(--space-2)}.sidebar-card__actions .btn{justify-content:center;width:100%}.info-row{flex-direction:column;gap:2px;display:flex}.info-row__label{align-items:center;gap:var(--space-1);font-size:var(--font-size-small);color:var(--color-muted);display:flex}.info-row__value{font-size:var(--font-size-label);color:var(--color-ink);font-weight:var(--font-weight-medium)}.assign-menu{gap:var(--space-1);padding:var(--space-2);background:var(--color-surface);border-radius:var(--radius-md);flex-direction:column;display:flex}.assign-menu__option{align-items:center;gap:var(--space-2);padding:var(--space-2) var(--space-3);border-radius:var(--radius-sm);font-size:var(--font-size-label);color:var(--color-ink);text-align:left;transition:background var(--transition-fast);display:flex}.assign-menu__option:hover{background:var(--color-primary-subtle)}.assign-menu__avatar{border-radius:var(--radius-full);background:var(--color-primary-light);width:24px;height:24px;color:var(--color-primary);font-weight:var(--font-weight-semibold);font-size:var(--font-size-small);justify-content:center;align-items:center;display:flex}.csat-display{gap:var(--space-2);flex-direction:column;display:flex}.csat-display__row{font-size:var(--font-size-label);justify-content:space-between;align-items:center;display:flex}.csat-display__stars{gap:1px;display:flex}.csat-display__comment{font-size:var(--font-size-small);color:var(--color-muted);margin-top:var(--space-1);font-style:italic}.csat-modal{background:var(--color-bg);border-radius:var(--radius-xl);width:480px;max-width:90vw;padding:var(--space-8);z-index:50;box-shadow:var(--shadow-lg);gap:var(--space-5);flex-direction:column;animation:.2s ease-out modalIn;display:flex;position:fixed;top:50%;left:50%;transform:translate(-50%,-50%)}@keyframes modalIn{0%{opacity:0;transform:translate(-50%,-48%)}to{opacity:1;transform:translate(-50%,-50%)}}.csat-modal__title{font-size:var(--font-size-headline);font-weight:var(--font-weight-bold);text-align:center}.csat-modal__subtitle{text-align:center;color:var(--color-muted);font-size:var(--font-size-label);margin-top:calc(-1 * var(--space-3))}.csat-modal__ratings{gap:var(--space-4);flex-direction:column;display:flex}.csat-modal__row{font-size:var(--font-size-label);justify-content:space-between;align-items:center;display:flex}.csat-modal__stars{gap:var(--space-1);display:flex}.csat-modal__star{color:var(--color-border-strong);transition:color var(--transition-fast), transform var(--transition-fast);padding:0;font-size:1.5rem;line-height:1}.csat-modal__star:hover{transform:scale(1.2)}.csat-modal__star--filled{color:var(--color-amber)}.csat-modal__comment{min-height:80px}.csat-modal__actions{gap:var(--space-3);justify-content:flex-end;display:flex}.comment-input__wrapper{flex-direction:column;flex:1;gap:8px;display:flex}.comment-input__bar{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);align-items:flex-end;padding-right:4px;display:flex}.comment-input__bar .comment-input__textarea{background:0 0;border:none}.comment-input__toolbar{align-items:center;gap:4px;padding:0 4px 8px 0;display:flex}.comment-file-list{flex-direction:column;gap:4px;display:flex}.comment-file-item{background:var(--color-bg);border:1px solid var(--color-border)}.comment-input--align-top{align-items:flex-start}.comment-input__attach{padding:6px}.comment-input__error{margin-top:-4px;font-size:12px}.attachment-remove{color:var(--color-muted);cursor:pointer;background:0 0;border:none;padding:2px}@media (prefers-reduced-motion:reduce){.csat-modal{animation:none}}.user-management{gap:var(--space-5);flex-direction:column;display:flex}.user-management__header{justify-content:space-between;align-items:center;gap:var(--space-3);flex-wrap:wrap;display:flex}.user-management__title{font-size:var(--font-size-display);font-weight:var(--font-weight-bold)}.user-management__subtitle{font-size:var(--font-size-label);color:var(--color-muted)}.form-card{max-width:640px}.user-form{gap:var(--space-4);flex-direction:column;display:flex}.icon-muted{color:var(--color-muted-light)}.role-badge{padding:2px var(--space-3);border-radius:var(--radius-full);font-size:var(--font-size-small);font-weight:var(--font-weight-medium);background:var(--color-surface);color:var(--color-ink);display:inline-block}.role-badge[data-role=admin]{background:var(--color-primary-light);color:var(--color-primary)}.role-badge[data-role=manager]{background:var(--color-amber-light);color:var(--color-ink)}.role-badge[data-role=agent]{background:var(--color-green-light);color:var(--color-ink)}.sortable-th{cursor:pointer;-webkit-user-select:none;user-select:none}.sortable-th__inner{align-items:center;gap:4px;display:flex}.multi-select__trigger{cursor:pointer;flex-wrap:wrap;align-items:center;gap:6px;height:auto;min-height:40px;padding-right:32px;display:flex}.multi-select__tag{background:var(--color-slate-100);border:1px solid var(--color-slate-200);font-size:var(--font-size-small);border-radius:4px;align-items:center;gap:4px;padding:2px 6px;display:inline-flex}.multi-select__tag-remove{cursor:pointer;color:var(--color-slate-500);background:0 0;border:none;align-items:center;padding:0;display:flex}.multi-select__chevron{color:var(--color-muted);pointer-events:none;position:absolute;top:12px;right:12px}.multi-select__dropdown{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);z-index:10;max-height:240px;box-shadow:var(--shadow-md);margin-top:4px;position:absolute;top:100%;left:0;right:0;overflow-y:auto}.multi-select__empty{text-align:center;color:var(--color-muted);font-size:var(--font-size-small);padding:12px}.multi-select__option{cursor:pointer;border-bottom:1px solid var(--color-slate-100);font-size:var(--font-size-small);transition:background var(--transition-fast);align-items:center;gap:10px;padding:10px 12px;display:flex}.multi-select__option:hover{background:var(--color-slate-50)}.multi-select__option:last-child{border-bottom:none}.status-active{color:var(--color-green);font-size:var(--font-size-small);font-weight:var(--font-weight-medium)}.status-suspended{color:var(--color-red);font-size:var(--font-size-small);font-weight:var(--font-weight-medium)}@media (width<=1024px){.user-management .table-responsive{font-size:var(--font-size-small)}}@media (width<=768px){.user-management__header{flex-direction:column;align-items:flex-start}}.login-page{background:linear-gradient(135deg, var(--color-slate-50) 0%, var(--color-slate-100) 100%);min-height:100vh;padding:var(--space-4);justify-content:center;align-items:center;display:flex}.login-container{background:var(--color-surface);border-radius:var(--radius-xl);box-shadow:var(--shadow-lg);width:100%;max-width:420px;padding:var(--space-8) var(--space-6);border:1px solid var(--color-border-light)}.login-header{text-align:center;margin-bottom:var(--space-8)}.login-logo{background:var(--color-primary);color:#fff;border-radius:var(--radius-lg);width:56px;height:56px;font-weight:var(--font-weight-bold);margin:0 auto var(--space-4);box-shadow:var(--shadow-md);justify-content:center;align-items:center;font-size:24px;display:flex}.login-title{font-size:24px;font-weight:var(--font-weight-bold);color:var(--color-ink);margin-bottom:var(--space-1)}.login-subtitle{color:var(--color-muted);font-size:var(--font-size-base)}.login-form{gap:var(--space-4);margin-bottom:var(--space-6);flex-direction:column;display:flex}.login-submit{width:100%;margin-top:var(--space-2);font-size:var(--font-size-base);justify-content:center;padding:12px}.login-error{align-items:center;gap:var(--space-2);padding:var(--space-3);background:var(--color-red-50);color:var(--color-red);border-radius:var(--radius-md);font-size:var(--font-size-small);font-weight:var(--font-weight-medium);display:flex}.login-hints{margin-top:var(--space-6);padding-top:var(--space-6);border-top:1px solid var(--color-border)}.login-hints-title{font-size:var(--font-size-small);color:var(--color-muted);margin-bottom:var(--space-3);font-weight:var(--font-weight-medium)}.login-hints-list{gap:var(--space-2);flex-direction:column;margin:0;padding:0;list-style:none;display:flex}.login-hints-list li{font-size:var(--font-size-small);color:var(--color-ink);background:var(--color-slate-50);padding:var(--space-2) var(--space-3);border-radius:var(--radius-md);cursor:pointer;border:1px solid #0000;transition:all .2s}.login-hints-list li:hover{border-color:var(--color-primary);color:var(--color-primary);box-shadow:var(--shadow-sm);background:#fff}.login-hints-list strong{width:90px;color:var(--color-slate-600);display:inline-block}